Customer Value and Affordability
The Value We Provide
At ITC, we pride ourselves on serving as a trusted steward of our ratepayers’ dollars.
Customer Value and Affordability (CV&A) is engrained in our company’s values, where we empower our employees to drive the innovation needed to maximize the investments we make in America’s most essential infrastructure – the grid. As a result, ITC is able to serve its communities and customers by delivering premier reliability performance, while providing resilient transmission systems that offer minimal outage frequency and duration. Our commitment to customer value and affordability can be seen throughout our business, but it is most apparent in the key value areas explored below.
Premier Operational Performance
ITC’s transmission systems consistently rank among the top 25% in North American benchmark surveys. This high performance demonstrates our commitment to operational excellence and translates into tangible savings for customers. Read more.
Cost Competitiveness
We’re committed to delivering top-line reliability while maintaining cost competitiveness.
Capacity for Generation Optionality
As our nation sees increased renewable energy demands, consumers need solutions to address challenges that are hindering access to low-cost resources (while considering the retirement of other generation sources). Our strategic investments and operational excellence unlock ample capacity for affordable renewable energy.
A 2020 report by Grid Strategies estimated congestion costs of between $3 and $5 billion per year between 2016 and 2019 within seven Regional Transmission Organizations (RTOs).Congestion is a key factor that is limiting RTOs access to less expensive forms of generation.
Innovative Congestion Monitoring
Recognizing the impact of system congestion on generator fuel costs, we instituted a study to track and quantify these effects, starting with ITC Midwest. As a result of expanding capacity and our cutting-edge congestion-monitoring system, we’re tackling congestion-related issues to secure an affordable energy future. Read the Case Study.
Rapid Integration of Renewable Sources
Quick renewable connection is vital to America’s energy future. By reducing the time and cost to interconnect renewables, ITC is paving the way for a more affordable and reliable energy landscape.
Economic Impact and Local Empowerment
The impact of transmission investment goes beyond delivering power. We’re committed to the communities we serve by ensuring reliable energy for homes and businesses and enabling local economic development.
